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HangZhou GenZhou Import and Export CO.,LTD

F.A.Q

Normal FAQ:
Q: Are you a factory or trading company?
A: We are the manufactuer of projection screen fabrics. We have the factory with trading department.

Q: Can you do OEM?
A: Yes, we can do OEM products according to customers' requirements.

Q: How can I get the sample?
A: We are honored to offer you sample. New clients are expected to pay for the courier.So tell us your express account for freight collect. Or we can send you the sample by Ali express with FedEx,UPS,DHL,TNT etc to save your cost after you pay the freight.

Q: How does your factory do quality control?
A: Quality is priority!
We always attach great importance to quality controlling from the beginning to the end.
1). Skillful workers care every details in handing the producing and packing processes;
2).Quality Control Department is especially responsible for quality checking in each process.

Q: When is your best delivery time?
A: It's about 15-20 days after receipt of 30% advance payment for bulk production.
if have stock . after receive the payment deposit ,we will send out the stock goods within 2days .
Delivery time also depends on quantity of client's order.

Q: Why buy products from genzhouscreen?
1.Professional.
GenZhouScreen Display specializes in manufactoring and trading a wide range of advertisement products with 12 years of industrial experience.

2.Quality Control.
We have 5 QC.They are stationed permanently in the factory until shipment.
We ensure your satisfaction with the quality of products.
3.Our Services
a.Customer response within 24 hours.
b.Large orders with sufficient inventory.
c.Best delivery time.

3.Our Service:
1. Your inquiry related to our products or prices will be replied in 24 hours.
2. Well-trained and experienced staff to answer all your inquiries in fluent English.
3. OEM&ODM, we can help you to design and put into product.
4. Protection of your sales area, ideas of design and all your private information.


FAQ about ALR SCREEN:

1. What is ALR screen? UST?
ALR is short for ambient light reflection which means the screen will work well even with ambient light. No need to turn off all the lights or shut the windows.UST means ultra short throw projector.

We have ALR Screen for Ultra Short Throw projector, also have ALR Screen for long throw projector. 
ALR Screen can be ultra thin frame type,also can be motorized type or other types like tab tension according to your environment request .


2. How long can I receive my products?
25~35 days for production after deposit received and around 7-40 days for shipping based on shipping method and distance.

3.Payment
T/T30% deposit, 70% paid before shipment

4. What is your MOQ?
The sample will be available before bulk order. Sample like fabric will be 4A paper size which you only need pay the shipping cost but we need charge the sample cost if it is a complete screen. MOQ after sample will be 20GP for reorder.

5. How will you Ship the products?
- EXW: we will offer you factory price first before confirm the shipping and other details
- FOB: we gonna take care of the shipping from our factory to the shipping port and then you handle the next steps if you have your own shipping agent.
- CIF: The whole process will be handled by our side, but things like insurance and other costs will be negotiated with you.
- Air shipping like DHL, FEDEX for small quantity and size less than 3m long


6. How many types of projection screens do you have?
There are screens like an electric screen, tab tension screen, fixed frame screen, fast fold, tripod, manual screen etc. And our products are applied for home theatre, education, commercial conference, business usage and outdoor movie etc. All of the products are with high quality and save customers lots of time for mounting or shipping.

7. Do you accept private label?
We offer OEM & ODM for many branded company in the US and Europe these years. If you have any request for private design or idea about the products, we can negotiate the possibility, cost and production time first before moving forward. We are experienced and responsible for different cooperation.

8. What's your warranty?
All the products are under warranty protection from our company. Please offer related pictures or videos when a problem happened, and we will provide you with replacements or advice based on the cooperation claim. Further improvement will be our attitude for our long-lasting cooperation. We won't walk away when a problem happens.


FAQ for interactive floor wall system:
Q 1, while boot, or changing effects do you project your logo? and can I replace it to mine?
A: To make sure clients can make good business with our interactive floor/wall system, All the effects have not our logo. Our company name just display on the main interface of Schedule-Manager, when you run the effects, people can not see it.

Q 2, can I change eg the number of moving objects? the speed of them? the size of them?
A: You can replace background image and sound by yourself, it's easy to operate. And some effects moving objects, speed also can be changed. The size canot change.

Q 3, when creating a new app, want to try it, can I try it on the pc screen with the mouse, or have to turn on the projector and try it in live?
A: You can add your own flash or 3D effect as .swf or .exe format and run it in our interactive system, you can try it with mouse in advance, no problem.

Q 4, do I have to do the app developing on the pc, or can I do it on my notebook also, and when it is ready, copy it to the pc which operates the projector?
A: You can run our system on PC or Notebook, just make sure  3D graphic card is necessary becuase there are several 3D effects in our system. You need to use remote controler to operate the projector and our effects can be run one by one automatically.

Q5, while the system is working for me on an event, I want to work in my office, develop the new app for the next customer is it possible?
A: Yes,  you can set all the effects run automatically in advanice from the ‘play' menu.

Q 6, what kind of projector included? will I able to buy spare lamp to  that?
A: You need to prepare PC and projector local, the projector, we recommend 3000 lumen or better, normally we use SANYO PLC XU 106  4500lumen projector to display our system.

Q 7, is the projector suitable for direct down projection to the floor?
A: Yes, please kindly check interactive system with Projector from the attachment. our system can be installed on the floor and wall, you can see the structure in our user manual.

Q 8, is the provided pc small enough to place into the bracket just beside the projector and camera?
A: We supply all in one version

Q 9, how many effects, apps will I get?
A: We supply more than130 effects to you and if you have flash games or 3D effects, you can add them on our system to run, no problem.

Q 10, do you have games for kids? effects
A: Yes, there are some interactive games for kids including 130 effects.

Q 11, what about multi projection?
A: our system just support 1 projector, if you want to make large projection, I suggest you prepare high lumen porjector and install it on the high ceiling or make a wide lens for projector.

Q 12, what about the distributor system? do you need somebody here?

A: We don't have distributor and we welcome you to be our distributor local  Also if you want to resell our system, we can OEM that replace our company name with yours that to help you make large business.  We will give you full support.







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